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Terms and Conditions
1. Introduction
These terms and conditions and the documents referred to below (hereinafter — the "Terms") apply to the use of this website (hereinafter — the "Website") and the related or connected services (collectively — the "Service").
You should read these Terms carefully, as they contain important information about your rights and obligations when using the Website and constitute a binding legal agreement between you — our customer (hereinafter — the "Customer") and us. By using this Website and/or accessing the Service, whether you are a guest or a registered user with an account (the "Account"), you agree to comply with these Terms, including any amendments that may be published from time to time. If you do not accept these Terms, you should refrain from accessing the Service and using the Website. The Service is owned by Zynerica Limitada, a limited liability company registered in Country Name with company registration number 3-102-911010 and registered office at: Province 1, San Jose, Canton 01 Escazu, San Rafael, Costa Rica (hereinafter — the "Company"), licensed in the state of Anjouan under the Computer Gaming Licensing Act 007 of 2005.
2. General Provisions
We reserve the right to revise and amend these Terms (including any documents referred to below) at any time. You should visit this page periodically to review the current Terms and Conditions. Changes take effect immediately upon being published on this Website and are binding. If you object to any such changes, you must immediately stop using the Service. Your continued use of the Website after the changes are published will be treated as your acceptance to comply with the Terms as amended. Any bets not settled before the changes take effect will be governed by the previous Terms.
3. Your Obligations
You acknowledge that at all times when accessing the Website and using the Service:
3.1. You are 18 years of age or have reached the legal age at which gambling or gaming activities are permitted under the law or jurisdiction applicable to you. We reserve the right to request documents confirming your age at any time.
3.2. You have full legal capacity and can enter into a binding legal agreement with us. You must not access the Website or use the Service if you do not have legal capacity.
3.3. You reside in a jurisdiction where gambling is permitted. You are not a resident of a country where access to online gambling is prohibited for its residents or any persons within that country. It is solely your responsibility to ensure that your use of the Service is lawful.
3.4. You must not use a VPN, proxy or similar services or devices that conceal or affect the identification of your true location.
3.5. You are an authorized user of the payment method you are using.
3.6. All your payments to us must be made in good faith, and you must not attempt to reverse a payment made or take any action that would cause such a payment to be reversed by a third party.
3.7. When placing bets you may lose some or all of the funds you have deposited into the Service in accordance with these Terms, and you bear full responsibility for these losses.
3.8. When placing bets you must not use information obtained in breach of the laws of the country in which you were located at the time of placing the bet.
3.9. You are not acting on behalf of another party or for commercial purposes, but solely on your own behalf as a private individual for personal purposes.
3.10. You must not attempt to manipulate any market or element of the Service in an unfair manner or in a way that adversely affects the integrity of our Service.
3.11. You must generally act in good faith towards our Service at all times and when placing all bets through the Service.
3.12. You or, where applicable, your employees, employers, agents or family members are not registered as an affiliate in our Affiliate Program.
4. Restrictions on Use
4.1. You must not use the Service:
4.1.1. If you are under 18 years of age (or have not reached the age of majority established by the laws of your jurisdiction) or if you are not legally entitled to enter into a binding legal agreement with us, or you are acting as an agent or on behalf of a person who is under 18 years of age (or who has not reached the age of majority under the laws of your jurisdiction);
4.1.2. If you reside in a country where access to online gambling is prohibited for its residents or any persons within that country: Afghanistan, Albania, Algeria, Andorra, Angola, Antigua and Barbuda, Argentina, Australia, Austria, Azerbaijan, the Bahamas, Bahrain, Belarus, Belgium, Belize, Bhutan, Bosnia and Herzegovina, Brazil, Brunei, Bulgaria, Burkina Faso, Burundi, Canada, the Central African Republic, Chad, the Comoros (including Anjouan), Cuba, Curaçao, Cyprus, the Czech Republic, Denmark, Djibouti, the Democratic Republic of the Congo, Egypt, Eritrea, Estonia, Ethiopia, Finland, France, Germany, Hungary, Iceland, Iran, Iraq, Ireland, Italy, Kuwait, Latvia, Libya, Liechtenstein, Lithuania, Luxembourg, Mali, Malta, Myanmar, the Netherlands, Niger, North Korea, Norway, Oman, Pakistan, Poland, Portugal, Qatar, Romania, Russia, Saudi Arabia, Serbia, Sint Eustatius, Slovakia, Somalia, Spain, Sudan, Sweden, Switzerland, Syria, the UAE, Ukraine, the United Kingdom, the USA, Venezuela, Vietnam, Yemen, Zambia, Zimbabwe.
4.1.3. If you are a resident of one of the following countries or access the Website from one of these countries: your country must not be among the following restricted countries — Austria, France and its territories, Germany, the Netherlands and its territories, Spain, the Union of the Comoros, the United Kingdom, the USA and its territories, all countries included in the FATF blacklist, any other jurisdictions deemed prohibited by the Anjouan Offshore Finance Authority.
4.1.4. to collect nicknames, email addresses and/or other information of other Customers by any means (for example, spamming, other kinds of unsolicited mail or the unauthorized use of frames or links to the Service);
4.1.5. to disrupt or place an excessive burden on the activities of other Customers or the operation of the Service as a whole;
4.1.6. to promote unsolicited commercial advertising, affiliate links and other forms of intrusive marketing, which may be removed from the Service without notice;
4.1.7. in any way that, in our reasonable opinion, may be considered an attempt to: (i) defraud the Service or another Customer using the Service; or (ii) collude with another Customer using the Service in order to gain an unfair advantage;
4.1.8. to collect our odds or infringe any of our intellectual property rights; or
4.1.9. for any other unlawful activity.
4.2. You may not sell or transfer your account to third parties, nor acquire a player account from third parties.
4.3. You may not in any way transfer funds between player accounts.
4.4. We may immediately terminate your account upon written notice if you use the Service for unauthorized purposes. In certain cases we may also take legal action against you.
4.5. Employees of the Company, its licensees, distributors, wholesalers, affiliates, advertising, promotional or other agencies, media partners, contractors, retailers and their immediate family members are NOT entitled to use the Service for real money without the prior consent of the Company's director or CEO. If such activity is discovered, the account(s) will be immediately blocked, and all bonuses and winnings — cancelled.
5. Registration
You agree that at all times when using the Service:
5.1. We reserve the right to refuse registration to any applicant at our discretion and without any obligation to state a specific reason.
5.2. Before using the Service, you must personally complete the registration form and read and accept these Terms. In order to start betting on the Service or to withdraw your winnings, we may require you to become a verified Customer, which involves passing certain checks. You may be required to provide a valid identity document and any other documents that may be deemed necessary. This includes, but is not limited to, a copy of a passport, driving licence or national ID card, as well as a recent utility bill showing your name and address as proof of residence. We reserve the right to suspend the ability to bet or to restrict account features until the necessary information is received. This procedure is carried out in accordance with applicable gaming regulations and anti-money-laundering requirements. In addition, you will need to fund your Service account using the payment methods indicated in the payment section of our Website.
5.3. You must provide accurate contact details, including a valid email address (the "Registered Email Address"), and subsequently keep them updated to maintain accuracy. You are responsible for keeping the contact information in your account up to date. Failure to do so may result in you not receiving important notifications and information about your account, including changes to these Terms. We identify and contact our Customers through their Registered Email Address. The Customer is responsible for maintaining an active and unique email address, providing us with the correct address and notifying the Company of any changes. Each Customer is fully responsible for the security of their Registered Email Address in order to prevent its use by third parties. The Company is not liable for any loss or damage allegedly arising from communication between the Company and the Customer using the Registered Email Address. Any Customer without an email address available to the Company will have their account suspended until such an address is provided. We will immediately suspend your account upon written notice if you have knowingly provided false or inaccurate personal information. In certain cases we may also take legal action against you and/or contact the relevant authorities, who may also take action against you.
5.4. You are entitled to register only one account on the Service. Accounts are subject to immediate closure if it is found that you have registered multiple accounts. This includes the use of representatives, relatives, associates, affiliates, connected persons and/or third parties acting on your behalf.
5.5. To confirm your financial standing and identity, we may ask you to provide additional personal information, such as your first and last name, or use any third-party information providers we deem necessary. If additional personal information is obtained through third-party sources, we will notify you of the data received.
5.6. You must keep your Service password secret. Provided that the account information is correctly supplied, we are entitled to assume that bets, deposits and withdrawals were made by you. We recommend changing your password regularly and never disclosing it to third parties. You are responsible for protecting your password, and any negligence will be at your own risk. You may log out of the Service after each session. If you suspect that anyone has gained access to your account, that your password has been discovered by a third party, or that your Registered Email Address has been compromised, you must notify us immediately. We may require you to provide additional details/documents to verify your identity. We will immediately suspend your account upon identifying such an incident. Until that point, you are responsible for all activity on your account, including third-party access, whether or not their access was authorized by you.
5.7. You must not at any time transfer any content or other information from the Service to another Customer or any other party by means of a screenshot (or another similar method), nor display such information or content in a frame or in any way other than how it appears when the Service URL is entered into the browser bar.
5.8. Upon registration, you gain the ability to use all currencies available on the site. These currencies will be used for deposits, withdrawals and bets made on the Service, as set out in these Terms. Some payment methods do not support all currencies. In such cases, the processing currency will be indicated, and a conversion calculator will be available on the page.
5.9. We are not obliged to open an account for you, and the registration page on our site is merely an invitation to enter into a contract. The decision to register an account is entirely at our discretion, and in the event of refusal we are not obliged to provide a reason for the refusal.
5.10. After receiving your application, we may contact you to request additional information and/or documents in order to fulfil our regulatory and legal obligations.
6. Your Account
6.1. Accounts may use multiple currencies. In this case, all account balances and transactions are displayed in the currency used for the transaction.
6.2. We do not provide credit for the use of the Service.
6.3. We may close or suspend an account if you do not comply, or in our reasonable opinion do not comply, with these Terms, or in order to ensure the integrity and fairness of the Service, or for other reasonable grounds. We may not always be able to notify you in advance. If we close or suspend your account due to your non-compliance with the Terms, we may cancel and/or void any of your bets and withhold any funds in your account (including the deposit).
6.4. We reserve the right to close or suspend any account without prior notice and to refund all funds. Contractual obligations already performed will be honoured.
6.5. We reserve the right to refuse, limit, cancel or restrict any bet at any time for any reason, including bets that are perceived to have been placed fraudulently in order to circumvent our betting limits and/or system rules.
6.6. If any amount is credited to your account in error, it remains our property. Upon discovery of such an error, we will notify you, and the amount will be debited from your account.
6.7. If for any reason your account goes into a negative balance, you will owe us the amount of the overrun.
6.8. You must inform us as soon as you discover any errors relating to your account.
6.9. Please remember that betting is intended solely for entertainment and enjoyment, and you should stop as soon as it ceases to be fun. Never bet what you cannot afford to lose. If you feel that you have lost control over gambling, we offer a self-exclusion option. Simply send a message to our customer support department from your Registered Email Address requesting SELF-EXCLUSION, and this request will take effect within 24 hours of its receipt. In this case, your account will be blocked until further notice, and you will not be able to log in to it.
6.10. You may not transfer, sell or pledge your account to another person. This prohibition includes the transfer of any assets of any kind of value, including but not limited to ownership of accounts, winnings, deposits, bets, rights and/or claims associated with these assets, whether legal, commercial or otherwise. The prohibition on such transfers also includes, but is not limited to, encumbrance, pledge, assignment, right of use, trading, brokerage, mortgage and/or gifting jointly with a trustee or any other third party, company, natural or legal person, foundation and/or association in any manner.
6.11. If you wish to close your account, send an email from your Registered Email Address to our customer support department via the links on the Website.
7. Deposits
7.1. All deposits must be made from an account, payment system or credit card registered in your name, and any deposits made in another currency will be converted at the daily exchange rate obtained from an independent currency-rate data provider, or at the current rate of our bank or payment processor. After conversion, the amount will be credited to your account. Please note that some payment systems may charge additional currency conversion fees, which will be deducted from your deposit amount.
7.2. Fees may be charged for deposits and withdrawals from the account, information on which is provided on the Website. In most cases we cover the transaction fees for deposits to your account. You are responsible for any bank fees that may arise when funding your account with us.
7.3. The Company is not a financial institution and uses third-party electronic payment processors to process credit and debit card deposits; deposits are not processed directly by us. If you deposit funds from a credit or debit card, your account will be credited only after approval and an authorization code are received from the card issuer. If the card issuer does not provide such approval, your account will not be credited with the funds in question.
7.4. You agree to fully pay all payments and charges due to us or to payment providers in connection with your use of the Service. You also agree not to make charge-backs, cancel or otherwise void your deposits; in the event of such action, you undertake to return and reimburse us for all unpaid deposits, including any costs we incur in recovering them. You also agree that any winnings obtained using funds returned through a charge-back will be voided. You acknowledge and agree that your gaming account is not a bank account and is therefore not guaranteed, insured or otherwise protected by any deposit insurance or other similar system in any jurisdiction, including your local jurisdiction. In addition, the gaming account does not accrue interest on the funds held in it.
7.5. If you decide to accept any of our promotional or bonus offers by entering a bonus code upon deposit, you agree to the Bonus Terms and the conditions of each specific bonus.
7.6. Funds obtained as a result of criminal, illegal or unauthorized activity must not be deposited into our Service.
7.7. If you deposit with a credit card, it is recommended that you keep a copy of the Transaction Records and a copy of these Terms.
7.8. Online gambling may be illegal in your jurisdiction; in this case, you are not entitled to use your payment card to make a deposit on this site. You are responsible for knowing the online gambling laws in your country of residence.
8. Withdrawals
8.1. You may withdraw any unused and available funds from your gaming account by submitting a withdrawal request in accordance with our withdrawal conditions. The minimum withdrawal amount per transaction is €10 (or the equivalent in another currency), except in the case of account closure, when you may withdraw your entire balance.
8.2. No withdrawal fee is charged if you have wagered (placed bets with) your deposit at least once. Otherwise, we are entitled to withhold an 8% fee with a minimum of €4 (or the equivalent in your account currency) to combat money laundering.
8.3. We reserve the right to request a photo ID, proof of address or to carry out additional verification procedures (for example, request a selfie, arrange a verification call, etc.) to confirm identity before granting any withdrawals from your account. We also reserve the right to carry out identity verification at any time throughout the period of your interaction with us.
8.4. All withdrawals must be made to the original debit or credit card, bank account or payment method used to deposit funds into your account. We may, at our own discretion, permit a withdrawal to a payment method from which a deposit was not originally made. In this case, additional security checks will apply.
8.5. If you wish to withdraw funds but your account is unavailable, inactive, blocked or closed, please contact our customer support department.
8.6. In cases where your balance is at least 10 times the total amount of your deposits, the withdrawal amount will be limited to €5,000 (or the equivalent in currency) per month. In other cases, the maximum withdrawal amount per month is €10,000.
8.7. Please note that we cannot guarantee the successful completion of a withdrawal or refund in the event that you breach the restricted-use rules set out in clauses 3.3 and 4.
9. Payment Transactions and Processors
9.1. You are fully responsible for paying all amounts due to us. You must make all payments in good faith and not attempt to reverse a payment or take any action that would cause a payment to be reversed by a third party in order to avoid a lawfully incurred obligation. You are obliged to reimburse us for any amounts debited through a charge-back, payment refusal or payment reversal, as well as any losses we incur as a result of these actions. We reserve the right to charge an administrative fee of €50 or the equivalent in currency for each instance of charge-back, refusal or payment reversal.
9.2. We reserve the right to use third-party electronic payment processors and/or acquiring banks to process payments made by you, and you agree to comply with their terms, provided that they are brought to your attention and do not conflict with these Terms.
9.3. All transactions on our site may be checked in order to prevent money laundering or the financing of terrorism. Suspicious transactions will be reported to the relevant authorities.
10. Errors
10.1. In the event of an error or malfunction in our system or processes, all bets are considered void. You are obliged to notify us immediately as soon as you discover any error in the operation of the Service. In the event of communication errors, system errors, bugs or viruses arising in connection with the use of the Service and/or payouts made to you as a result of a defect or error in the Service, we are not liable to you or third parties for any direct or indirect costs, losses or claims arising or resulting from such errors. We reserve the right to void all affected games/bets and take any measures to correct such errors.
10.2. We make every effort to avoid errors when setting bookmaker lines. However, if, as a result of human error or system problems, a bet is accepted at odds that: differ materially from those available in the general market at the time the bet was placed; or are clearly incorrect given the probability of the event at the time the bet was placed, we reserve the right to cancel or void such a bet, as well as to cancel or void a bet made after the start of the event.
10.3. We are entitled to recover from you any overpaid amount and to adjust your account in order to correct the error. An example of such an error may include incorrect odds or incorrect entry of an event's result. If there are insufficient funds in your account, we may demand payment of the corresponding debt associated with erroneous bets or wagers. Accordingly, we reserve the right to adjust your account and recover overpayments.
11. Rules of Play, Refunds and Cancellations
11.1. The winner of an event is determined on the date the event's results are settled, and we do not recognize disputed or overturned decisions for betting purposes.
11.2. All published results are considered final after 72 hours, and after this period requests are not considered. Within 72 hours of the publication of results, we may only reset/correct results due to human error, system error or errors from the results source.
11.3. If the result of a match is cancelled for any reason by the governing body of the match during the payout period, all funds will be refunded.
11.4. If, in a game where a draw option is offered, a draw occurs, all bets on a team to win or lose will be lost. If a draw option is not provided, all bets are refunded in the event of a draw. If a draw option was not available, extra time is taken into account if it was played.
11.5. If a result cannot be confirmed by us — for example, if the broadcast of an event is interrupted (and cannot be verified from another source) — then, at our choice, bets on that event are considered void and funds are refunded.
11.6. The minimum and maximum bet sizes for all events are determined by us and may change without prior notice. We also reserve the right to adjust limits for individual accounts.
11.7. Customers bear full responsibility for operations on their account. Once a transaction is completed, it cannot be changed. We are not responsible for missing or duplicate customer bets and do not consider requests to resolve discrepancies due to a missing or duplicate bet. Customers may check their transactions in the "My Account" section on the site after each session to make sure that all requested bets have been accepted.
11.8. A match is considered active if both teams are listed correctly, regardless of the title of the league in which it is placed on our Website.
11.9. The start dates and times of esports matches indicated on the Website are for informational purposes and are not guaranteed to be accurate. If a match is postponed or rescheduled and not resumed within 72 hours of the actual start time, bets are considered void and funds are refunded. The exception is bets on whether a team/player will advance in a tournament or win a tournament — these remain valid regardless of the postponement or rescheduling of the match.
11.10. If an event is placed by us with an incorrect date, all bets are valid for the date announced by the governing body.
11.11. If a team uses stand-ins, the result remains valid, as the choice to use stand-ins was made by the team.
11.12. The Company reserves the right to remove events, markets and any other products from the Website.
11.13. A detailed explanation of our sports betting rules is available on a separate page: SPORTS BETTING RULES.
12. Communication and Notices
12.1. All communications and notices that you are required to send us in accordance with these Terms must be sent through the customer support form on the Website.
12.2. All communications and notices that we send to you in accordance with these Terms, unless otherwise stated, will be posted on the Website and/or sent to the Registered Email Address held in our system for the relevant Customer. The method of such communication is determined solely by us.
12.3. All communications and notices sent under these Terms, whether by you or by us, must be in writing in English and sent from and to the Registered Email Address indicated in your account.
12.4. From time to time we may contact you by email in order to provide information about betting, unique promotions and other information from winzo.bet. You agree to receive such emails when you accept these Terms upon registration on the Website. You may opt out of receiving such promotional offers at any time by submitting a request to customer support.
13. Circumstances Beyond Our Control
We cannot be held liable for any failure or delay in providing the Service as a result of a force majeure event that is reasonably considered to be beyond our control, despite our taking reasonable preventive measures, such as: a natural disaster; a trade or labour dispute; a power outage; an act, omission or default by any government or authority; failures or malfunctions in telecommunications services; or any other delay or failure caused by a third party. We are not liable for any loss or damage you may incur as a result of such circumstances. In such a case, we reserve the right to cancel or suspend the provision of the Service without incurring any liability.
14. Liability
14.1. TO THE EXTENT PERMITTED BY APPLICABLE LAW, WE ARE NOT LIABLE TO YOU FOR ANY REASONABLY FORESEEABLE DAMAGES OR LOSSES (DIRECT OR INDIRECT) THAT YOU MAY INCUR IF WE FAIL TO PERFORM OUR OBLIGATIONS UNDER THESE TERMS, EXCEPT WHERE WE BREACH DUTIES IMPOSED ON US BY LAW (INCLUDING WHERE OUR NEGLIGENCE RESULTS IN DEATH OR PERSONAL INJURY). IN THIS CASE WE ARE NOT LIABLE TO YOU IF THE NON-PERFORMANCE AROSE FOR REASONS OF: (I) YOUR OWN FAULT; (II) A THIRD PARTY UNCONNECTED WITH OUR PERFORMANCE OF THESE TERMS (FOR EXAMPLE, PROBLEMS RELATED TO THE OPERATION OF THE COMMUNICATIONS NETWORK, OVERLOAD OR CONNECTION, OR THE OPERATION OF YOUR COMPUTER EQUIPMENT); OR (III) ANY OTHER EVENTS THAT NEITHER WE NOR OUR SUPPLIERS COULD HAVE FORESEEN OR PREVENTED, EVEN WHILE TAKING REASONABLE MEASURES. SINCE THIS SERVICE IS INTENDED FOR PERSONAL USE ONLY, WE ARE NOT LIABLE FOR ANY BUSINESS LOSSES.
14.2. IN THE EVENT THAT WE ARE LIABLE FOR ANY EVENT UNDER THESE TERMS, OUR TOTAL AGGREGATE LIABILITY TO YOU UNDER OR IN CONNECTION WITH THESE TERMS SHALL NOT EXCEED (A) THE AMOUNT OF THE BETS OR WAGERS PLACED BY YOU THROUGH THE ACCOUNT IN RESPECT OF THE RELEVANT BET/WAGER OR PRODUCT THAT GAVE RISE TO THE LIABILITY, OR (B) €500 IN TOTAL, WHICHEVER IS LESS.
14.3. WE STRONGLY RECOMMEND THAT YOU: (I) CHECK THE COMPATIBILITY OF THE SERVICE WITH YOUR COMPUTER EQUIPMENT BEFORE USE; AND (II) TAKE REASONABLE MEASURES TO PROTECT YOURSELF AGAINST MALICIOUS PROGRAMS OR DEVICES, INCLUDING INSTALLING ANTIVIRUS SOFTWARE.
15. Gambling. Minors
15.1. If we suspect or are notified that you are under 18 years of age or were under 18 years of age (or below the age of majority established by the laws of the applicable jurisdiction) at the time of placing bets through the Service, your account will be suspended (blocked) in order to prevent further betting or withdrawal of funds. We will conduct an investigation, including checking whether you placed bets as an agent or on behalf of a person under 18 years of age (or below the age of majority under the laws of your jurisdiction). If it is established that you: (a) are currently a minor; (b) were a minor at the time of betting; or (c) placed bets as an agent or on behalf of a person under 18 years of age or below the age of majority: all winnings credited or to be credited to your account will be withheld; all winnings obtained by betting through the Service while a minor must be transferred to us upon demand (if this provision is not complied with, we will recover all costs associated with the return of such amounts); and/or any funds deposited into your account that are not winnings will be returned to you OR withheld until you reach 18 years of age at our discretion. We reserve the right to deduct payment transaction fees from the refund amount, including deposit fees to your account that we covered.
15.2. This condition also applies if you are over 18 years of age but bet in a jurisdiction where a higher minimum age is set for legal participation in gambling, and you are below this minimum age in that jurisdiction.
15.3. In the event that we suspect a breach of the provisions of this clause or an attempt to use them for fraudulent purposes, we reserve the right to take any necessary action to investigate, including informing the relevant law enforcement authorities.
16. Fraud
We will pursue criminal and contractual liability against any Customer who engages in fraud, dishonest actions or criminal acts. We withhold payment to any Customer if there is suspicion of such actions. The Customer undertakes to reimburse us and is responsible for paying on demand all costs, charges or losses incurred by us (including direct, indirect or incidental losses, lost profits, loss of business and damage to reputation) that arise directly or indirectly as a result of the Customer's fraud, dishonest actions or criminal act.
17. Intellectual Property
17.1. Any unauthorized use of our name and logo may result in legal consequences against you.
17.2. As between us and you, we are the sole owners of the rights to the Service, our technologies, software and business systems (the "Systems"), as well as to our odds. You must not use your personal profile for your own commercial gain (for example, selling status updates to an advertiser); and when choosing a nickname for your account, we reserve the right to remove or reclaim it if we consider it necessary.
17.3. You may not use our URL, trademarks, trade names and/or trade dress, logos (the "Marks") and/or our odds in connection with any product or service that does not belong to us, if this may cause confusion among Customers or the public, or in any way harm our reputation.
17.4. Except as expressly provided in these Terms, we and our licensors do not grant you any express or implied rights, licences, title or interest in the Systems or Marks. All such rights, licences and interests are reserved to us and our licensors. You agree not to use automatic or manual devices to monitor or copy the web pages or content of the Service. Any unauthorized use or reproduction may result in legal consequences against you.
18. Your Licence
18.1. Provided that you comply with these Terms, we grant you a non-exclusive, limited, non-transferable and non-sublicensable licence to access and use the Service solely for personal, non-commercial purposes. Our licence to you terminates if our agreement with you under these Terms terminates.
18.2. Except for your own content, you may not under any circumstances modify, publish, transmit, redistribute, sell, reproduce, download, post, distribute, perform, display, create derivative works or otherwise use the Service and/or any of its content or software, except where we expressly permit this in these Terms or on the Website. No information or content of the Service provided to you in connection with the Service may be modified or reworked, combined with other data or published in any form, including, for example, screen scraping or a database, and any other activity aimed at collecting, storing, reorganizing or manipulating such information or content.
18.3. Any failure by you to comply with this clause may also be considered a breach of our or third-party intellectual property and other proprietary rights, which may result in civil liability and/or criminal prosecution.
19. Your Conduct and Security
19.1. For your protection and the protection of all our Customers, the posting of any content on the Service, as well as conduct in connection with it and/or the Service, that is in any way unlawful, improper or undesirable, is strictly prohibited ("Prohibited Conduct").
19.2. If you engage in Prohibited Conduct or we determine at our discretion that you have engaged in Prohibited Conduct, your account and/or access to or use of the Service may be immediately terminated without notice. Legal action may be taken against you by another Customer, third parties, law enforcement authorities and/or us in connection with your participation in Prohibited Conduct.
19.3. Prohibited Conduct includes, but is not limited to, accessing or using the Service to: promote or distribute information that you know to be false, misleading or unlawful; conduct any illegal or unlawful activity, including any activity that facilitates or promotes criminal activity, infringes the rights of another Customer or third party, or creates or distributes computer viruses; harm minors in any way; transmit or provide content that is unlawful, harmful, threatening, abusive, defamatory, vulgar, obscene, sexually explicit, violent, hateful, racially, ethnically or otherwise objectionable; transmit or provide content that the user has no right to under law, contract or fiduciary relationship, including content that infringes the copyrights, trademarks or other intellectual property rights of third parties; transmit or provide any content or material containing a virus or other software code (including HTML) intended to interrupt, destroy or alter the functionality of the Service, its display or any other website, software or equipment; interfere with, disrupt or reverse-engineer the Service in any way, including intercepting, emulating or redirecting communication protocols, creating or using cheats, mods, hacks or other software designed to modify the Service, or using software that intercepts or collects information through the Service; extract or index any information from the Service using a robot, spider or other automated mechanism; engage in any activity that, in our sole discretion, results or may result in fraud against another Customer; transmit or provide any unsolicited or unauthorized advertising messages or bulk mailings, including spam, instant messages, chain letters, pyramid schemes or other forms of solicitations; create accounts on the Website by automated means or under false/fraudulent pretences; impersonate another Customer or third party; or any other actions that we reasonably consider to be contrary to the principles of our business. The list of Prohibited Conduct above is not exhaustive and may be amended by us at any time. We reserve the right to investigate and take any action that, in our discretion, is deemed necessary, including removing a Customer's posts from the Service and/or terminating their account, as well as action against any Customer or third party that directly or indirectly participates in or knowingly allows a third party to participate in Prohibited Conduct, with or without notice to such Customer or third party.
20. Links to Other Websites
The Service may contain links to third-party websites that are not maintained by us and are not affiliated with us, and over which we have no control. Links to such websites are provided solely for the convenience of Customers and are in no way verified by us for accuracy or completeness. The presence of links to such websites does not imply endorsement by us or any affiliation with the said websites, their content or their owners. We do not control and are not responsible for the availability, accuracy, completeness, accessibility or usefulness of such sites. Accordingly, when visiting such websites, we recommend that you observe the usual precautions, including reviewing their privacy policy and terms of use.
21. Complaints
21.1. If you have any questions or concerns regarding these Terms, you should contact our customer support department via the links on the Website and use your registered email address for all correspondence with us.
21.2. NOTWITHSTANDING THE ABOVE, WE ARE IN NO WAY LIABLE TO YOU OR ANY THIRD PARTY FOR RESPONDING TO ANY COMPLAINT RECEIVED OR FOR MEASURES TAKEN IN CONNECTION WITH IT.
21.3. If a Customer is not satisfied with the way a bet has been settled, they must provide the details of their complaint to customer support. We will make reasonable efforts to respond to such requests within a few days (and, in any event, intend to respond to all requests within 28 days of their receipt).
21.4. Disputes must be raised within three (3) days from the date of the decision on the relevant bet. Claims submitted after this deadline are not considered. The Customer bears full responsibility for their account transactions.
21.5. In the event of a dispute between you and us, our customer support department will attempt to reach an agreed resolution. If customer support is unable to reach an agreed resolution with you, the matter will be referred to management for review.
21.6. If all efforts to resolve the dispute to the Customer's satisfaction are unsuccessful, the Customer has the right to resolve the dispute through arbitration.
22. Assignment of Rights and Obligations
Neither these Terms nor any rights or obligations under them may be transferred by you without our prior written consent, such consent not to be unreasonably withheld. We may, without your consent, transfer all or any part of our rights and obligations under these Terms to any third party, provided that such third party is able to provide a service of comparable quality similar to the Service, by posting written notice of this on the Service.
23. Severability of Provisions
In the event that any provision of these Terms is found by any competent jurisdiction to be unenforceable or invalid, the relevant provision shall be amended in such a way that it can be enforced in accordance with the intention of the original text to the maximum extent permitted by applicable law. The validity and enforceability of the remaining provisions of these Terms are not affected.
24. Breach of These Terms
Without limiting our other legal remedies, we may suspend or close your account and refuse to provide the Service further, in any case without prior notice, if, in our reasonable opinion, you breach any material provision of these Terms. However, notice of any such action will be promptly provided to you.
25. General Provisions
25.1. Term of the agreement. These Terms remain in full force and effect while you access or use the Service, or are a Customer or visitor of the Website. These Terms survive the termination of your account for any reason.
25.2. Gender and number. Words denoting the singular include the plural and vice versa; words denoting the masculine gender include the feminine and neuter genders and vice versa; words denoting persons include natural persons, partnerships, associations, trusts, unincorporated organizations and corporations.
25.3. Waiver of rights. No waiver by us, whether by conduct or otherwise, of a breach or threatened breach by you of any provision of these Terms will be valid or binding on us unless made in writing and duly signed by us, and, unless otherwise stated in the written waiver, will be limited to the specific breach waived. Our failure to enforce any provision of these Terms at any time will not be construed as a waiver of such provision or of the right to enforce it at any other time.
25.4. Acknowledgement. By accessing or using the Service, you acknowledge that you have read, understood and agreed to each clause of these Terms. As a result, you irrevocably waive any future arguments, claims, demands or actions that conflict with the content of these Terms.
25.5. Language. In the event of a discrepancy between the English version of these terms and any other language version, the English version will be deemed correct.
25.6. Governing law. These Terms are governed exclusively by the laws in force in the state of Anjouan of the Union of the Comoros.
25.7. Entire agreement. These Terms constitute the entire agreement between you and us regarding your access to and use of the Service, and supersede all prior agreements and communications, oral or written, concerning the subject matter of these Terms.