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Document
Responsible gaming
Winzo treats responsible gaming as a customer service policy.
We consider it our duty to take responsibility towards you, our customers, and to ensure that you enjoy playing on our site, while taking into account the possible social and financial harm associated with problem gambling.
The issue of control
Gambling should be regarded as a fun pastime, not a source of income.
While most people are able to treat gambling as recreation and risk only the money they can afford to spend, for some this can become an overwhelming challenge.
In order to keep control over your gambling, we remind you that when you play, you should always consider and monitor the following:
- Gamble in moderation — it is only one form of leisure, not a way to earn money
- Don't chase your losses — you always have a chance to win another time
- Only play when you can cover the losses
- Keep track of the time and the amount of money you spend
- If you need a break from gambling, submit a request to online support, and we will temporarily exclude you from the site's active players
- If you need to talk to someone about any problems that may arise while gambling, please contact one of the organisations listed below
Do you have a problem?
If you are concerned that gambling may be having a negative impact on your life or the lives of your loved ones, the following questions may help you find out:
- Does gambling distract you from attending work or study?
- Do you play just to have fun or to avoid boredom?
- Do you play alone for long periods of time?
- Has anyone ever criticised you for your gambling?
- Have you lost interest in family, friends or hobbies because of gambling?
- Have you ever lied to hide the amount of money you lost or the amount of time you spent gambling?
- Have you lied, stolen or borrowed money in order to place bets?
- Are you reluctant to spend "gambling money" on anything else?
- Do you play to the limit, until you lose all your money?
- Do you feel a desire to try to win back lost money as soon as possible right after a loss?
- Do you feel lost and desperate when you run out of money while gambling?
- Do quarrels, upsets or disappointments make you want to play?
- Does gambling lead you to depression and thoughts of suicide?
The more positive answers you gave to the questions, the higher the likelihood that you have developed a gambling addiction.
To talk to someone who can give you advice and support, please contact one of the organisations listed below.
Self-exclusion
If you need a break from gambling, you can self-exclude yourself from the site's active players by contacting support.
Self-exclusion means that your account will remain blocked and will not be available under any circumstances.
If you are considering self-exclusion, please remember to contact all gambling establishments where you have accounts and ask that your accounts be blocked there as well.
We also recommend paying attention to installing software that will allow you to block access to online gambling sites (see filtering systems at the end of the page).
Organisations that provide gambling counselling
The website of GamCare, the leading authoritative organisation providing advice, guidance and practical help in addressing the social consequences of gambling in the UK, is located at: www.gamcare.org.uk. Confidential helpline: 0845 6000 133.
"Gamblers Anonymous" is an association of men and women who have come together to solve their own gambling-related problems and are ready to help other compulsive gamblers do the same.
The organisation has regional branches around the world.
Information about the services of "Gamblers Anonymous" is available at: www.gamblersanonymous.org.uk.
Gambling Therapy provides support and advice for those affected by gambling.
Members of the gambling therapy group work both in the UK and abroad.
Information about the site can be found at: www.gamblingtherapy.org.
Underage players
Opening an account and playing at Winzo is illegal for persons under 18 years of age. Winzo takes this issue extremely seriously and responsibly.
We verify the age of all customers who use payment mechanisms available to persons under 18, and additionally conduct random age checks of customers using other forms of funding mechanisms.
Please note that if anyone under the age of 18 is found using the site, that person's winnings will be confiscated.
Filtering systems
Filtering allows parents to regulate internet access based on criteria they choose.
Parents have the right to use filters to restrict or prohibit their children's access to gambling sites.
If you share a computer with family or friends who are prohibited by law from registering and betting on our site, or if any of them has asked to be blocked from gambling, please consider the following filtering and parental control options:
- Net Nanny™ www.netnanny.com
- CyberPatrol www.cyberpatrol.com