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Data protection
In this policy, all references to "Winzo", "Group", "we", "us", "our" and "ours" mean any company in the IAMA N.V. group of companies. References to "you", "your" and "yours" refer to the person using our Website(s) and providing us with personal information.
I. CONFIDENTIALITY
Winzo undertakes to protect the personal information you provide to us, and we will take all possible measures to guarantee that all data you have submitted through the Website(s) will remain secure. To this end, we have drawn up this Privacy Policy so that you know what information we collect when you use our Services, why we collect this information and how we use the data obtained.
This document describes how Winzo handles the information and data you provide to us. By submitting your information to Winzo and using our Website(s), you confirm your consent to our use of your personal data as set out in this document. If you do not agree with the terms of this Privacy Policy and do not wish to provide the personal information we request, please do not use this Website.
II. INFORMATION COLLECTED
The personal information we may request for further use includes, but is not limited to:
- a. any information you provide to us when filling in forms on the account registration pages, as well as any other data you provide to us through the Website(s) or email (for example, first and last name, date of birth, bank card information, residential address, email address, phone number);
- b. the exchange of messages via the Website(s), email, phone, web chat or through any other means of communication;
- c. participation in surveys that we conduct from time to time;
- d. the entire history of transactions associated with the customer's account, regardless of whether they take place through the Website(s) or through third-party services;
- e. login information and detailed data, including geolocation data, web logs, transaction registration logs and other network activity information recorded in the system.
III. USE OF THE INFORMATION COLLECTED
We use the personal information received from you to improve the quality of the Services we provide and for the following purposes:
- a. processing your bets and transactions. This includes your use of bank cards and electronic payment systems;
- b. providing you with customer support and assistance in setting up, operating and managing your account;
- c. fulfilling legal and regulatory obligations;
- d. creating personal profiles of our customers in order to accrue personal bonus points and rewards;
- e. taking the necessary measures to ensure the security of the customer's account and carrying out the necessary verification checks;
- f. analysing customer trends through the assessment of market research (participation in surveys is not mandatory, and customers have the choice of whether to take part in them or not);
- g. providing our registered customers with information about promotional offers, products and services, or providing promotional information from our business partners, affiliated companies and branches whose promotional information customers have specifically subscribed to receive;
- h. analysing and studying transactions in order to prevent fraud, money laundering and other illegal gaming schemes.
IV. PROMOTIONAL INFORMATION
If you have decided not to receive promotional information, we may still use your Personal information, including your email address and phone number, to provide you with promotional messages about products, services and promotions that, in our opinion, may be of interest to you. This may also include information about other gaming products and services from business partners we select. If you would like to stop receiving marketing and other promotional materials, you can opt out of this service by adjusting your account accordingly or by contacting our customer support at support@winzo.bet.
You should also note that by accepting any prize or winnings from us, you agree to the use of your first name, last name and photographs for advertising and promotional purposes without additional remuneration, except where prohibited by law.
V. OBTAINING PERSONAL INFORMATION
We will not collect personal information about you without your knowledge. However, we may automatically collect some data and obtain personal information about you where you have provided such information by using our Services and through your interaction with us. We may also obtain some personal information from online sellers and providers of such services, as well as from customer lists lawfully acquired from third-party providers. In addition, we reserve the right to engage the services of third-party service providers to provide technical support to customers, to process your online transactions and to service your account. Please understand that we may be granted access to any information you transfer to such providers, service providers and third-party e-commerce services. We assure you that we will use and protect any Personal information we receive as set out in this Privacy Policy. Any information you provide will be disclosed to third parties outside the IAMA N.V. group of companies only in accordance with this Privacy Policy, and we will take the necessary measures to ensure that our arrangements with third-party service providers and online providers always protect your Personal information.
VI. SHARING PERSONAL DATA
We may share the information you have provided with other companies in the IAMA N.V. group and with our business partners with whom we cooperate for the purposes of processing the data specified in Section III of this Policy.
Consent also includes the processing of your requests regarding the use of our Brand/Products and/or Games/Products or those of our business partners.
Given that the Internet is a global environment, the use of the Internet to collect and process personal data necessarily involves the transfer of data. Therefore, we may also disclose the information you provide to our business partners, suppliers and subcontractors to fulfil any obligations under an agreement we may have entered into with them or with you. For fuller information, we may provide you with information about any third party to whom information about you has been provided. Please note that in order to provide you with a qualified service, we and/or our service providers may need to transfer your personal data from one country to another within the European Union (EU) and the European Free Trade Association (EFTA), as well as to some personal data processors who may be located outside the European Economic Area (EEA). Therefore, by browsing the Website and exchanging electronic messages with us, you confirm and agree that we (or our suppliers or subcontractors) will process your personal data in these countries. We will always take all possible measures to ensure the reliable processing of your information and data so that it complies with the terms of this Privacy Policy.
The relevant supervisory authorities, regulatory structures, Winzo employees, those who are part of the support service, financial departments and fraud detection departments also have access to your personal data to perform their duties and provide you with assistance. You hereby agree to such disclosure of information about yourself.
VII. SALE AND DISTRIBUTION OF DATA
We do not sell personal data about our customers to third parties. However, we may disclose personal data when acquiring any new business structures. If the structure of the IAMA N.V. group of companies undergoes any changes, such as a merger, acquisition by another company or partial acquisition, then our customers' personal data will most likely be included in the sale or transfer. As part of our policy, we will inform our customers of this by email before such a transfer of personal data is carried out.
We also reserve the right to disclose personal data when we believe that such disclosure is necessary in connection with the requirements of the law or to ensure compliance with our terms, to protect our rights, property or safety, as well as to protect any other companies of the Group, our customers or other third parties.
VIII. LAWS AND REGULATIONS
We hereby confirm that when collecting and processing your personal data for the purpose of managing your account, we undertake to comply with strict legislative provisions on the protection of personal data. Accordingly, we strive to protect your Personal information and respect your right to privacy in accordance with the applicable legal norms. In addition, to avoid uncertainty in this Privacy Policy, nothing will help us shield you from the disclosure of your Personal information if required of us by law.
IX. RETENTION OF YOUR PERSONAL INFORMATION
As stated in these terms and conditions, both you and Winzo may decide to close your account at any time. After your account is closed, we will store your personal data in text form for the time required by law. The data will be used only if required by the competent authorities in cases of requests about financial and tax deductions, fraud, money laundering or the investigation of any other illegal activity.
X. CONTACT US
You can contact us in the following cases:
- a. to confirm the relevance of the personal information received from you and stored by us;
- b. to find out how we use your personal information;
- c. to prohibit the use of your personal information for advertising purposes in the future;
- d. to update any information we hold about you, provided that in such cases you provide the evidence we may require from you to make such changes. Providing us with false information about yourself is illegal, and you are responsible for ensuring that we always have the most up-to-date and reliable information about you;
- e. to transfer your personal data in cases provided for by law;
- f. to request that we stop processing your personal data, as well as to erase the data in cases provided for by law.
You also have the opportunity to file a complaint with a supervisory authority, in particular in the member state of your habitual residence, place of work or place of the alleged violation, if you believe that the processing of personal data concerning your rights violates the law on the protection of personal data.
XI. COOKIES
By accepting Winzo's terms and conditions, registering an account and using our services, you confirm that Winzo will use cookies to store and use certain information on your computer, laptop, tablet or mobile device when accessing our sites, mobile sites or mobile applications.
Cookies are small text files that are saved on your computer or computer equipment when you visit certain websites. They store certain parameters and send information from your browser to make it easier for you to navigate the Internet and to provide better and more personalised online services. The Website cannot do without some of the cookies we use.
At the moment it is technically impossible to configure the settings of your cookies for use with individual websites; however, if you want to delete all cookies already saved on your computer or prevent them from tracking your page-browsing algorithms on this Website, you can do so by deleting existing cookies and adjusting your browser's privacy settings to block them (cookie settings can usually be changed in the "Settings" section of your browser). We recommend that you do not block or delete cookies, as this may lead to unstable or incorrect operation of our Website(s).
XII. AGREEMENT
Please note that this Privacy Policy constitutes an agreement between you and the IAMA N.V. group of companies. We may make changes to this Policy from time to time and notify you of these changes. We recommend that you regularly review the page with this Privacy Policy.